Greyhound Rescue West of England

About Us This web site is owned and operated by Greyhound Rescue West of England who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Greyhound Rescue West of England
GRWE Merchandise Officer
PO Box 6152
Stourport-On-Severn
DY13 3BW
United Kingdom

VAT Registration Number 983823186

Greyhound Rescue West of England is registered as a company limited by guarantee in England and Wales, Reg No. 06985367 and also registered as a charity with the Charity Commission, Reg No. 1131399.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. Items are charged for when orders are accepted, but if it is subsequently found that your selection is out of stock and/or cannot be delivered within 30 days you will be emailed with the option to cancel the order and receive a refund if you do not want to wait for the backordered item to come into stock.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try to correct the mistake.

When we send you a confirmation of your order and/or a payment receipt, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We aim to dispatch your order to you as soon as possible but please allow up to 30 days for delivery within the UK. Orders for delivery to an address outside the UK will be dispatched within the same timescale but may be subject to increased transit time in the postal system.

Postal charges are based on product weight and a small handling fee is included to cover packaging costs. We do not actively seek to make a profit from postage and packaging charges.

Delivery Schedule We deliver your order within 30 days and often much faster!

We will normally send your order to you within 30 days and often much faster! International orders will take longer and sometimes much longer. We always ship quickly but can't guarantee delivery processes once goods leave the UK.

You must inform us within two working days if the goods are damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem and within a reasonable time if they do not arrive and are presumed lost. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can use one of the methods below:

Address: Greyhound Rescue West of England
GRWE Merchandise Officer
PO Box 6152
Stourport-On-Severn
DY13 3BW
United Kingdom

Email: shop@grwe.com

Privacy Policy Greyhound Rescue West of England does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

Any goods returned should be in saleable condition together with their original packaging and be sent to:

Greyhound Rescue West of England
GRWE Merchandise Officer
PO Box 6152
Stourport-On-Severn
DY13 3BW
United Kingdom

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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