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About Us This web site is owned and operated by Greyhound Rescue West of England who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Greyhound Rescue West of England
GRWE Merchandise Officer
PO Box 6152
Stourport-On-Severn
DY13 3BW
United Kingdom

shop@grwe.com

VAT Registration Number 983823186

Greyhound Rescue West of England is registered as a company limited by guarantee in England and Wales, Reg No. 06985367 and also registered as a charity with the Charity Commission, Reg No. 1131399.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. Items are charged for when orders are accepted, but if it is subsequently found that your selection is out of stock and/or cannot be delivered within 30 days you will be emailed with the option to cancel the order and receive a refund if you do not want to wait for the backordered item to come into stock.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try to correct the mistake.

When we send you a confirmation of your order and/or a payment receipt, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We aim to dispatch your order to you as soon as possible but please allow up to 30 days for delivery within the UK. Orders for delivery to an address outside the UK will be dispatched within the same timescale but may be subject to increased transit time in the postal system.

Postal charges are based on product weight and a small handling fee is included to cover packaging costs. We do not actively seek to make a profit from postage and packaging charges.
Delivery Schedule We deliver your order within 30 days and often much faster!

We will normally send your order to you within 30 days and often much faster! International orders will take longer and sometimes much longer. We always ship quickly but can't guarantee delivery processes once goods leave the UK.

You must inform us within two working days if the goods are damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem and within a reasonable time if they do not arrive and are presumed lost. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can use one of the methods below:

Address: Greyhound Rescue West of England
GRWE Merchandise Officer
PO Box 6152
Stourport-On-Severn
DY13 3BW
United Kingdom

Email: shop@grwe.com

Privacy Policy Greyhound Rescue West of England does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

If for any reason you are not happy with the item you may cancel and return the item to us within 14 days, as long as you pay the postage to return the item(s). Please obtain and keep a proof of postage of returns. If we are not able to supply you with the item today, the 14 days runs from the date you receive it. If the goods are faulty, we will refund the postage costs for you to return the item to us.

To exercise the right to cancel, you must inform GRWE, at shop@grwe.com or PO Box 6152, Stourport-On-Severn, DY13 3BW, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the cancellation form below, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. by email) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you can cancel this contract, we will reimburse to you all payments received from you, including the standard cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -
(a) 14 days after the day we receive back from you any good supplied, or
(b) (if earlier) 14 days after the day you provided evidence that you have returned the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received the goods in connection with the contract:
(a) You shall send back the goods or hand them over to us or to PO Box 6152, Stourport-On-Severn, DY13 3BW, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
(b) You will have to bear the direct cost of returning the goods. If the goods by their nature cannot normally be returned by post and have been delivered to the consumer's home at the time of the conclusion of the contract: We will collect the goods at our own expense.
(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Cancellation form

To GRWE, shop@grwe.com, PO Box 6152, Stourport-On-Severn, DY13 3BW

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / supply of the following service (*),

Ordered on (*) / received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date


Best Sellers

Lined Greyhound /Lurcher Mac

Lined Greyhound /Lurcher Mac

15.50

A waterproof cotton-lined lightweight rain mac with adjustable velcro straps - great quality! Lining design may vary.

Please measure your dog according to the diagram at the top of this page before ordering a coat.

LURCHERS usually need a coat in the 22" to 28" range.

For GREYHOUNDS we find that the following guide is useful:

24" fits small female greyhounds.
26" fits the average size female greyhound
28" fits larger than average female and average male greyhounds
30" fits the largest male greyhounds


find out more

Greyhound / Lurcher Blizzard Coat

Greyhound / Lurcher  Blizzard Coat

24.00

A waterproof and warm fleece-lined greyhound coat with a velcro strap.

Please measure your dog according to the diagram at the top of this page before ordering a coat.

LURCHERS usually need a coat in the 22" to 28" range.

For GREYHOUNDS we find that the following guide is useful:

24" fits small female greyhounds.
26" fits the average size female greyhound
28" fits larger than average female and average male greyhounds
30" fits the largest male greyhounds


find out more

Fleece Greyhound/Lurcher/Whippet Coat (Autumn Check)

Fleece Greyhound/Lurcher/Whippet Coat (Autumn Check)

16.00

NEW! Super-soft, warm and fully reversible in an Autumn Check design.

Please measure your dog according to the diagram at the top of this page before ordering a coat.

WHIPPETS tend to need a coat in the 18" to 20" range.

LURCHERS usually need a coat in the 22" to 28" range.

For GREYHOUNDS we find that the following guide is useful:

24" fits small female greyhounds.
26" fits the average size female greyhound
28" fits larger than average female and average male greyhounds
30" fits large male greyhounds


find out more


New Products

GRWE 2015 Calendar

GRWE 2015 Calendar

8.00

Calendar for 2015 exclusive to GRWE and featuring many hounds who have found their forever homes through the nationwide efforts of GRWE





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NEW Limited Edition Fleece coat (Greyhound / lurcher) Arctic Winter

NEW Limited Edition Fleece coat (Greyhound / lurcher) Arctic Winter

16.00

NEW! Super-soft, warm and fully reversible in Arctic Winter design (the perfect Christmas coat!). Coat may vary slightly due to the pattern.

Please measure your dog according to the diagram at the top of this page before ordering a coat. This is especially important for lurchers as they vary so much in size. For greyhounds we find that the following guide is useful:

24" fits small female greyhounds.
26" fits the average size female greyhound
28" fits larger than average female and average male greyhounds
30" fits large male greyhounds

find out more

NEW 'Pawprints in the Snow' Christmas Cards

NEW 'Pawprints in the Snow' Christmas Cards

4.00

"Pawprints in the Snow" kindly donated by Angie Rooke.

Pack of 8 cards with envelopes

Message reads 'Merry Christmas and Happy New Year'
find out more